Why don’t you accept returns?
We are a small run family business and our products leave our hands with the highest standard of quality. Due to the very high cost of our ingredients and the labor-intensive small-batch production process and our commitment to fair earnings for our employees, we are unable to accept returns of opened or unopened products at this time.
However, if you believe that your product is defective in any way, you may ship it to us for inspection along with a note or e-mail firstname.lastname@example.org explaining the problem.
LI-IT Discovery Set and Skincare/Wellness Samples
We want you to love the skincare and wellness products you use with your daily beauty ritual and to avoid spending a small fortune, we are offering sample sizes of most products for purchase. These smaller jars and bottles provide enough product to run a trial before committing to larger sizes, and they are perfect size and format for travel.
You may visit browse our products with sample sizes available for purchase. The sample (travel) sizes are listed as a size option on each product page, just pick the smallest size from the drop-down menu. Alternatively, you may also purchase LI-IT Discovery/Travel Set which features the entire skincare collection.
The only exemption on a return is when you receive our product that has been damaged from shipping and is in its worse unusable state (i.e. spilled, wrecked, wet, dripping postage box with oil). When this happens, please take a photo of the damage box before you open it and take a photo showing the damaged product and send it to email@example.com within 24 hours of receiving your order.
Where do you Ship?
We ship worldwide. We also have stockists worldwide so make sure you check our stockist section and who knows? Nami Naturale may be available in your territory.
We periodically have free shipping AND other promotions available if you follow us on Facebook and Instagram or subscribe to our newsletter. Most promotions will be offered to our Social Media Pages.
We use DPD for Ireland, Northern Ireland, and UK shipping. E-mail us if you need a different shipping option that is not offered at the checkout.
Also, e-mail us if you need faster shipping and we will process a price adjustment for a shipping upgrade. We reserve the right to refuse fulfilling an order for any reason we might deem necessary.
We will promptly issue a full refund on an order we are unable to fill and offer an explanatory note. Please contact us if you need your item shipped to you in a special way or if you need it faster. We will try to accommodate your request.
We don’t accept P.O. box address.
IRELAND and NORTHERN IRELAND
FREE SHIPPING for orders above €65 and a flat shipping rate of €4.99 for orders under €60.
UK, BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS
FREE SHIPPING for orders above €95 and a flat shipping rate of €14.99 for orders under €95.
THE REST OF EU
FREE SHIPPING for orders above €145 and a flat shipping rate of €14.99 for orders under €145.
US AND THE REST OF THE WORLD
FREE SHIPPING for orders above €145 and a flat shipping rate of €40 for orders under €145.
Customs fees are the sole responsibility of the buyer. Items returned for non-payment of customs fees or for any other reason by customs of the destination country will not be refunded.
Note that we are required to include an invoice with each international purchase and also need to declare the authentic cost of each purchased item on the customs form. We generally will send your package either the same or the next business day. Exceptions sometimes happen if we’re mixing up a fresh batch or waiting for some fresh ingredient to get to us. If this occurs, we will let you know.
Are your products made in Ireland?
Yes, our products are made with love and crafted by our founder, Jan. We are a proud Irish Brand.
Do your products contain preservatives?
Being a proud, Irish Skincare Brand, we are bound and required by law to comply with the strictest EU Cosmetic Regulation (EC) N° 1223/2009. This means that our products do not contain any of the restricted 1,300 chemicals and substances. We don’t use parabens, phthalates, dyes, artificial & synthetic preservatives, ingredients & fragrances, GMO’s, fillers and any other nasties in our formulation.
Our pilot line Nami Naturale is made using an oil-based system, hence it does not require any preservative since bacteria do not thrive in oil. For our future product line expansion that may include water (Aqua) as an ingredient, we will use Ecocert approved natural preservatives to keep our products fresh.
Is Nami Naturale a cruelty-free brand?
Yes, we are. All our products are only tested on loved ones and volunteers. We are also legally required to formulate safe products that are against any form of animal testing which essentially makes all our products cruelty free.
Are your products vegan?
Yes. Most of our products are vegan with exception to our Hand and Feet Saviour where we use sustainably sourced Beeswax (Cera Alba) as one of the ingredients.
LET’S TALK ABOUT YOUR BEAUTY RITUAL
Why will I change to using an oil-based moisturizer?
Formulated with certified organic botanical oils and active ingredients, the Nami Naturale Skincare Range is suitable for all skin types and all ages. Contrary to popular belief, oils are good for the skin. Our skin is made up of fatty lipids and fatty lipids are made of oils. Ancient Egyptians kept their skin vibrant and flawless with oils. The key is to recognize that not all facial/beauty oils are the same. Nami Naturale Skincare Collection is active and high-performance formulations using natural ingredients with low molecule size to allow deeper penetration onto the external layer of skin (epidermis). We combined these nutrient-rich botanical oils and essential oils with active ingredients that enable the nutrients for deeper absorption. Our proprietary formula delivers an ample amount of nourishing vitamins, fatty acids and antioxidants to hydrate, soothe and nourish the skin resulting in a healthy, resilient and glowing complexion.
How do I incorporate a beauty oil into my skincare routine?
We have a minimalistic yet luxurious approach to elevate a skincare routine allowing you to choose what exactly your skin needs from a capsule collection of high performance and active skincare collection. You can incorporate our skincare collection in both your cleansing and moisturizing beauty basics during the day and night using minimal products while ultimately pampering your skin to keep it happy and healthy.
I have sensitive skin. Can I use your skincare collection?
If you have allergies or skin sensitivities but are able to tolerate products with non-irritant essential oils as active ingredients, you can tolerate our skincare collection. Patch testing is recommended. We also declare the existing allergens which are naturally occurring components of essential oils (as written in bold letters) on the product label.
What is the difference between the Everyday Hero Face and Body Moisturising Balm and Melt-to-Nourish Luxury Body Butters?
Everyday Hero Face and Body Moisturising Balm is a multipurpose rescue balm suitable for the whole family. It can be used as a face and body moisturizer, nappy barrier balm, massage oil, lip and hand balm, face mask, and to tame eyebrow and frizzy hair.
Melt-to-Nourish Luxury Body Butters are an active moisturizing formulation designed to deliver deep and intense hydration while it soothes and protects the skin. It is also formulated with a specific synergistic blend of essential oils aimed to enhance your wellbeing from day-time to night-time use through the power of aromatherapy.
What is the difference between the Everyday Hero Face and Body Moisturising Balm and Goodbye and Hello Complete Cleansing Oil?
Everyday Hero Face and Body Moisturising Balm is a multipurpose rescue balm. It can be used as a face and body moisturizer, nappy barrier balm, massage oil, lip and hand balm, face mask, and to tame eyebrow and frizzy hair. If you are looking for a moisturizing balm that is suitable for the whole family, we recommend the Everyday Hero Face and Body Moisturising Balm.
Goodbye and Hello Complete Cleansing Oil is a multipurpose beauty oil designed to gently remove dirt and makeup from the skin. At the same time it contains a high content of Alpha-linolenic acid, or ALA, is a type of omega-3 fatty acid that is derived from Camelina, Watermelon and Camellia and it is similar to those found in ﬁsh oil which has multiple beneﬁts for healthy hair growth. If you are looking for face/body/hair oil or if you are looking for a face/beard oil, we recommend the Goodbye and Hello Complete Cleansing Oil.