Skin enhancing - Supports wellbeing - Artisanal conscious beauty

Shipping & Returns

Handmade in ireland

Nami Natural

Shipping & Returns

SHIPPING

We offer free Shipping to Ireland & UK for orders over €75.

We offer free Shipping to Rest of the World for orders over €150.

For orders under €75 shipping is charged as follows:

Ireland – €4

UK – €15

For orders under €150 shipping is charged as follows:

EU – €15

Rest of the World €50

We ship worldwide. We also have stockists worldwide so make sure you check our stockist section and who knows? Nami Naturale may be available in your territory. 

We periodically have free shipping AND other promotions available if you follow us on Facebook and Instagram or subscribe to our newsletter. Most promotions will be offered to our Social Media Pages. 

We process Irish and UK orders in 1-2 business days and these are usually delivered in 1-3 business days. International orders may take 7-14 days delivery. E-mail us if you need a different shipping option that is not offered at the checkout. Also, e-mail us if you need faster shipping and we will process a price adjustment for a shipping upgrade. We reserve the right to refuse fulfilling an order for any reason we might deem necessary. We will promptly issue a full refund on an order we are unable to fill and offer an explanatory note.  

Customs fees are the sole responsibility of the buyer. Items returned for non-payment of customs fees or for any other reason by customs of the destination country will not be refunded. Note that we are required to include an invoice with each international purchase and also need to declare the authentic cost of each purchased item on the customs form. We generally will send your package in 1-2 business days. Exceptions sometimes happen if we’re mixing up a fresh batch or waiting for some fresh ingredient to get to us. If this occurs, we will let you know. 

We process Irish and UK orders in 1-2 business days and these are usually delivered in 1-3 business days. International orders may take 7-14 days delivery.

Returns

Due to the very high cost of our ingredients and the labor-intensive small-batch production process and our commitment to fair earnings for our employees, we are unable to accept returns of opened products at this time.

We send a free trial version of our product with a full size order for you to try before you open the full size.

Please use the sample size to run a trial test. If you are still not convinced, we are happy to accept a return of the full-size product you ordered on the basis that the goods must be in unused in its original packaging, the packaging is undamaged (boxseal and product included has not been tampered and unopened).  

We require the products to be sent via registered mail as a proof of your return. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Nami Naturale. Please state reason for return in your correspondence and includthe tracking number. Once we have received the goods, we will furnish you with a coupon number to use with your next order. When the voucher remains unused five days from when it is issued, the code will automatically deactivate and you will be issued a refund to your original payment source for any balance due to you. There is no further action needed on your side. Please note, the cost of shipping the original item cannot be refunded. 

The only exception to this is if you have received a damaged product please contact us at info@naminaturale.com within 2 days of receiving the goods. Please upload pictures of the damaged product and we will be happy to try and resolve the issue with you.

Your satisfaction is our top priority and we will do everything we can to ensure your happiness when buying products from Nami Naturale.

Nami Naturale will cover the shipping costs for returns or exchanges but we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.

If you need to return a damaged product we recommend using a delivery option with adequate insurance to cover the value of the items.

We do not accept return of goods purchased from our retail partners.

Email us if you need any help with your order info@naminaturale.com

We are a small run family business and our products leave our hands with the highest standard of quality. Due to the very high cost of our ingredients and the labor-intensive small-batch production process and our commitment to fair earnings for our employees, we are unable to accept returns of opened products at this time.
However, if you believe that your product is defective in any way, you may ship it to us within 2 days of receiving the damage goods for inspection along with a note or e-mail support@naminaturale.com explaining the problem.

If you contact orders@naminaturale.com to cancel or amend your order prior to it being shipped, we will do our best to carry out your request. This is at our discretion. We can only cancel an order or make amendments where the order has not yet been dispatched. 

We can only accept unopened regular size goods purchased from our website. Products bought using a Promotional Voucher Code, Gift Sets, Travel and Discovery Sizes cannot be returned or exchanged.

DISCLAIMER

Nami Naturale is not responsible for any additional shipping costs incurred via customs, taxes, for returns or exchanges and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Nami Naturale.

WHERE DO YOU SHIP

We ship worldwide. We also have stockists worldwide so make sure you check our stockist section and who knows? Nami Naturale may be available in your territory.
We periodically have free shipping AND other promotions available if you follow us on Facebook and Instagram or subscribe to our newsletter. Most promotions will be offered to our Social Media Pages.

We process Irish and UK orders in 1-2 business days and these are usually delivered in 1-3 business days. International orders may take 7-14 days delivery.

E-mail us if you need a different shipping option that is not offered at the checkout. Also, e-mail us if you need faster shipping and we will process a price adjustment for a shipping upgrade. We reserve the right to refuse fulfilling an order for any reason we might deem necessary.
We will promptly issue a full refund on an order we are unable to fill and offer an explanatory note. Please contact us if you need your item shipped to you in a special way or if you need it faster. We will try to accommodate your request. We don’t accept P.O. box address.